Estate agents are shit. I've had em turn up without the right keys, occasions where we find a house we really like only to go back to their office and find it was let out days ago, "forget" to turn up, give us the wrong keys once we have signed and handed over the extortionate fee for them to send a fax.
There's so much demand for housing estate agents can just do whatever they want, it doesn't really matter if they lose a potential tenant. Scum.
My older brother used to be an estate agent