[t205gorillaz]

When launching Rust Experimental, this error appears:



I got it to work with Bitdefender! Here's what I did!

1. Right Click Rust in Steam and hit "Delete Local Content" (This will uninstall the game.

2. Then, open up C:\Program Files (x86)\Steam\steamapps\common\ and you will see Rust, right click it and hit "Delete", wipe your Recycle Bin.

3. Restart your computer and open CCleaner (https://www.piriform.com/ccleaner) and run the cleaner and registry.

4. Restart again.

5. Now, open Steam and reinstall Rust BUT BEFORE LAUNCHING IT go into your Bit Defender firewall exceptions settings and add both the legacy Rust.exe and Experimental Rust.exe' as well as Easy Anti-Cheat Setup.exe, etc.

6. Run Easy Anti-Cheat Setup after it's been added to your firewall exceptions.

7. Boot experimental and thank the gods. (:

Hope this helps!

[eac_SMa]

Damn, sorry about that. Recently we have received few similar notifications, any chance you're using Bitdefender?

[Nebbyr]

I am getting this error too. I can just click OK on it though. And i am running Bitdefender Internet Security.

Correction: It seems to make steam un-responsive. I can click "Play" on any game on steam, without anything happened. I can close down steam via the task manager but i am forced to restart before i can run steam again.
It may be worth mentioning that EasyAntiCheat pops up with an error before the errors shown in OP's post comes up. Tried to click "Send Report" but it failed.

[t205gorillaz]

eac_SMa posted:

Damn, sorry about that. Recently we have received few similar notifications, any chance you're using Bitdefender?

I am, which is odd because prior to the error, I was able to launch Experimental Rust just fine, etc.

Thanks for the quick response!

[beattheodds2]

i have the same problem, how do i get round this i also use bitdefender.

[eac knubbe]

We have contacted BitDefender regarding this issue. In the meanwhile, I'm afraid the only solution is to disable BD before starting the game.

I will try to also download BitDefender and reproduce this locally, are you using the latest BitDefender version?

[Nebbyr]

eac knubbe posted:

We have contacted BitDefender regarding this issue. In the meanwhile, I'm afraid the only solution is to disable BD before starting the game.

I will try to also download BitDefender and reproduce this locally, are you using the latest BitDefender version?

Yaph. Internet Security 2014 here.

[beattheodds2]

yeah me to.

[ShrekRust]

How can we report this to Bitdefender?

[eac knubbe]

Sorry about this issue. I have sent few emails to BitDefender about it with information how to reproduce it, we're currently waiting for response.

You could report it also via their forums, http://forum.bitdefender.com/index.php?showforum=138, maybe this will motivate them more.

[ShrekRust]

eac knubbe posted:

Sorry about this issue. I have sent few emails to BitDefender about it with information how to reproduce it, we're currently waiting for response.

You could report it also via their forums, http://forum.bitdefender.com/index.php?showforum=138, maybe this will motivate them more.

What do you want me to report? the EAC .exe or ?

[eac knubbe]

Hi,

Please try this suggested resolution from BitDefender. If it doesn't fix the issue for you, could you possibly send the logs to bdsupport@bitdefender.com, thanks.

In order to solve this issue, please follow these steps:

1. Open the Bitdefender program > at the Firewall column (be sure the Firewall is ON), click on "Manage Adapters":
> at "Network Type" select "Home/Office" > at "Stealth Mode" select "Off" > at "Generic" select "Yes" and click on "Close".

2. Go to "Settings" (in the upper right corner of the Bitdefender window)
> Firewall > Advanced > turn off Intrusion Detection System

Restart the computer and check the situation.


If it still persists, please send us the following (bdsupport@bitdefender.com):
1. A Support Tool log;
2. Autoruns log
3. A screenshot displaying the error.


[how to GENERATE A STANDALONE SUPPORT TOOL LOG]

. Save the Bitdefender_Supporttool tool to a location of your choice:
http://bitdefender.com/diagnostic

. Double-click on the The_New_Bitdefender_SPT.exe file (if you are using Vista or Windows 7, right-click on the The_New_Bitdefender_SPT.exe application file and select "Run as Administrator");
. Fill in the required information and press the "Next" button (make sure you use a valid email address and include a detailed description of the issue you are encountering);
NOTE! If you want to reproduce the issue and enable additional logging you will have to restart the computer and then use the Support Tool again after reproducing the issue to complete the data gathering;
. A file will be created on your desktop (BDSP_*); send it to us in email.


[how to GENERATE A AUTORUNS LOG]

a) Go to this page
http://technet.microsoft.com/en-us/s.../bb963902.aspx and download the autoruns file.
b) Extract the contents of the downloaded file and run the 'autoruns.exe' file;
c) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;
d) Click on the Disk icon right under File and chose any location folder on your computer;
e) Save the file with a specific name (your name, computer name, a random name, which one you want) and then just attach it to the email and send it to us.


[how to CAPTURE A SCREENSHOT]

. When you want to capture the content of the screen press the "Print Screen" key on your keyboard ("Print Screen" is usually located at right top of the keyboard); At this step we can't notice any effect as the picture is copied into Windows's Clipboard;
NOTE! Some laptops might require pressing the "Fn" and the "Prnt Scrn" keys at the same time in order to capture a screenshot;
. Open a graphic editing application (we recommend using the standard Paint program that comes with every Windows installation from: "Start" > "Programs" > "Accessories" > "Paint");
. Paste the picture in a new Paint document (using "Edit" > "Paste");
. Save the file in JPEG format (as BMP format is too big to send by email) to a location of your choice (use "File" > "Save as..." and set "Save as type:" to "JPEG") and attach it to the email.

We will analyze the information and then reply with a possible solution in the shortest time.

[oXYnary]

knobbie, looks like they gave you a canned CS response. Try contacting them as a business to business inquiry to get you whitelisted. That response is going to make some users weary if they have to turn off Intrusion Detection.

[eac knubbe]

Not sure, but if that's the case it seems that they are expecting the intrusion detection system specifically being the culprit most of the time. :/

If possible, please anyhow send a log to them if it's not too much trouble. Hopefully disabling that system will already fix the issue.

Thanks for the tip @ B2B, I'll try that channel.

[t205gorillaz]

eac knubbe posted:

Not sure, but if that's the case it seems that they are expecting the intrusion detection system specifically being the culprit most of the time. :/

If possible, please anyhow send a log to them if it's not too much trouble. Hopefully disabling that system will already fix the issue.

Thanks for the tip @ B2B, I'll try that channel.

I've tried disabling the entire system through BitDefender and also adding Rust.Exe, EAC.exe, etc to firewall permissions and the like and to no avail, still getting the issue I reported above.

Almost about to remove Bitdefender entirely, but they gave me a year of their version for free, so I'm trying to enjoy it while I can! hahaha.

Hopefully there's a solution soon before the big update!

Could it also be that the new addition with EAC could be detected by BitDefender and BitDefender is locking the computer down to prevent what it thinks is a phishing?

[elixwhitetail]

t205gorillaz posted:

Could it also be that the new addition with EAC could be detected by BitDefender and BitDefender is locking the computer down to prevent what it thinks is a phishing?

That's pretty much the operating definition of a false positive, and those happen all the time. Rust has been incorrectly flagged as malware (likely due to Cheatpunch's stats logging) multiple times by different security suites.

And until BitDefender trusts EAC and stops freaking out about it, the workaround is to make BitDefender get out of the way (and be less protective).

[Raidenz]

elixwhitetail posted:

That's pretty much the operating definition of a false positive, and those happen all the time. Rust has been incorrectly flagged as malware (likely due to Cheatpunch's stats logging) multiple times by different security suites.

And until BitDefender trusts EAC and stops freaking out about it, the workaround is to make BitDefender get out of the way (and be less protective).

and how does one do this without removing bitdefender?

[Bugman77]

The fix suggested by eac knubbe doesn't work for me I'm afraid. Thanks for trying. has anyone had any success fixing this error? If EAC is the issue wouldn't it be helpful to use an alternative anti-cheat? I'm using Bitdefender Total Security.

[elixwhitetail]

Wouldn't it be better to fix EAC?

[ShrekRust]

EAC - things have gone quiet?

[eac knubbe]

We're currently waiting for another reply from BitDefender regarding this issue. They said that they are investigating it, and we're also trying to reproduce it so that we could find a work-around to it anyhow.

Sorry for the inconvenience while we work at resolving this as soon as possible.

[Bugman77]

elixwhitetail posted:

Wouldn't it be better to fix EAC?

YES!!

[FISHY1254]

eac knubbe posted:

We're currently waiting for another reply from BitDefender regarding this issue. They said that they are investigating it, and we're also trying to reproduce it so that we could find a work-around to it anyhow.

Sorry for the inconvenience while we work at resolving this as soon as possible.

Hello. Due to all the players of Rust having to download EAC now in order to play Rust at all. Does EAC close down upon exiting the game? Because I've heard in the past that with some anti-cheats if they're accidentally left running and you just so happen to join a VAC protected server that you may end up with a nice VAC ban. So I am quite concerned about having to use EAC. Is there any info you can give on this?

[Dionysus9]

I think its really cool that EAC has a representative here who is trying to help. That's some pretty impressive customer service. Kudos to EAC for the effort!

[kunboy]

Same for me but ERROR CODE 7 :S Suggestions?

[Avatos]

Same here.

Error Code 10 and "Anti Cheat Report".
After this my system crashes totally, can not open any application annymore and I have to restart.

In the Steam folder steam\steamapps\common\rust\experimental there is an apllication named "RustClient.exe" when i start this one i can get into the Game, but can not join the 500 Slot server.
Dont know the server is just busy or it is not possible to join by this way.

Even my Control Panel is shown as "empty" after the crash xD



EDIT: Using BitDefender

[reqLiix]

When i start Rust i cant see the "Test Server" why ? someone can help me pls

[rockriot]

I got an error code 7 due to EAC... fix EAC!

[eac knubbe]

@FISHY1254:

EAC is still not active on the main branch, so only choosing experimental branch will load EAC. When the game process is closed, EAC is completely unloaded from the system.

The reason why we need EAC Service to be installed is solely for being able to load a system driver as Guest account (Games run at lowest privileges most of the time). The service gets started only at game launch. On failed game launch or after game is closed, we unload completely both the service and system driver.

No worries about false bans! We have confirmed in cooperation with the VAC developers that EAC and VAC will not interfere with each other and will absolutely not cause false bans. When it comes to bans we follow the rule 'better safe than sorry'. Ban is only placed for definite evidence of the use of cheat program during game play.

@Dionysus9: Thanks! :)

@Avatos: I tried reproducing this issue with BitDefender 2014, but on my system it blue-screens with fatal system error. I sent more information about the crash to BitDefender and hopefully we can soon get it back to work. Which BitDefender version are you using? I could try it out as well.

@kunboy, @rockriot: Sorry about that. Yesterday Rust got updated to 64bit build, and we are running behind a bit on the 64bit support. This will change soon, but for now we added a notification pop-up in case EAC was launched for 64bit game version. Please use the 32bit build (experimental) with EAC.

[Bugman77]

@eac knubbe: I'm getting error code 10 and am using Bitdefender Total Security. Thanks for your help with this. Please keep us all up to date.

eac knubbe posted:

@FISHY1254:

EAC is still not active on the main branch, so only choosing experimental branch will load EAC. When the game process is closed, EAC is completely unloaded from the system.

The reason why we need EAC Service to be installed is solely for being able to load a system driver as Guest account (Games run at lowest privileges most of the time). The service gets started only at game launch. On failed game launch or after game is closed, we unload completely both the service and system driver.

No worries about false bans! We have confirmed in cooperation with the VAC developers that EAC and VAC will not interfere with each other and will absolutely not cause false bans. When it comes to bans we follow the rule 'better safe than sorry'. Ban is only placed for definite evidence of the use of cheat program during game play.

@Dionysus9: Thanks! :)

@Avatos: I tried reproducing this issue with BitDefender 2014, but on my system it blue-screens with fatal system error. I sent more information about the crash to BitDefender and hopefully we can soon get it back to work. Which BitDefender version are you using? I could try it out as well.

@kunboy, @rockriot: Sorry about that. Yesterday Rust got updated to 64bit build, and we are running behind a bit on the 64bit support. This will change soon, but for now we added a notification pop-up in case EAC was launched for 64bit game version. Please use the 32bit build (experimental) with EAC.

[eac knubbe]

Will do! Is it Bitdefender Total Security 2013 or 2014 edition? Thanks.

[Bugman77]

It's version 17.28.0.1191 which is the 2014 version.

eac knubbe posted:

Will do! Is it Bitdefender Total Security 2013 or 2014 edition? Thanks.

[Famous xD]

rockriot posted:

I got an error code 7 due to EAC... fix EAC!

Go to where your steam folder is and try this "steam/steamapps/common/rust/experimental/RustClient" That fixed it for me Hopefully it fixed yours :D

[Avatos]

eac knubbe posted:

@Avatos: I tried reproducing this issue with BitDefender 2014, but on my system it blue-screens with fatal system error. I sent more information about the crash to BitDefender and hopefully we can soon get it back to work. Which BitDefender version are you using? I could try it out as well.

Im using BitDefender Internet Security Version 17.28.0.1191 - 2014
My OS is Win8.0

Hope you find your way around ^^

[t205gorillaz]

I've tried letting the experimental version through the firewall as well.

Anyone having any luck getting it to work?

I don't want to have to fully uninstall when they gave me a year of great product for free, etc. :)

[Avatos]

Don't think there is a way to get around.

[StarlightVoid]

Well, I am not using BitDefender and I get the same issues. Tried almost everything, but after all I still have to reset my PC after I try to run rust exp. branch. What do? Help plox.

PS
Any chance it may not be caused by EAC?

[eac knubbe]

Thanks for the Bitdefender versions, I will try acquire and test with both of them to reproduce issue and work around it. I'm sure its something we can figure out on our end and deliver fix within early of the beginning week. I'll let you know as soon as we have resolved it for you guys.

@StarlightVoid: Do you get any pop-up message after failed attempt to start the game? Do you still have Rust.exe running in processes list or does it self-close silently after a short while? I think its fair assumption to suspect EAC being the culprit here, otherwise Steam would show an error if there was a problem with game update / missing game files.

[faszinierend]

Also seems to happen with the free Bitdefender Version(1.0.21.1099) that i'm running. With that version you can't even change any settings...

Really nasty problem, first time i didn't even realize that rust was the reason i couldn't open any applications anymore... really freaked me out...

[StarlightVoid]

eac knubbe posted:

Thanks for the Bitdefender versions, I will try acquire and test with both of them to reproduce issue and work around it. I'm sure its something we can figure out on our end and deliver fix within early of the beginning week. I'll let you know as soon as we have resolved it for you guys.

@StarlightVoid: Do you get any pop-up message after failed attempt to start the game? Do you still have Rust.exe running in processes list or does it self-close silently after a short while? I think its fair assumption to suspect EAC being the culprit here, otherwise Steam would show an error if there was a problem with game update / missing game files.

No, I get no error messages, and no, it does not close itself, I have to do it manually, otherwise it would stay frozen. When I close it all issues start happening.

EDIT:
As I close it there are no error pop-ups too.