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Post #1
A few days ago my Steam account got hacked and the hackers was playing my games trying to get me VAC banned. After recovering my account i realized I am banned of quite a few games and have reported it to steam. However, i am also banned off all Rust servers, as rust was one of the games the hacker played. This is very annoying, i've only recently got the game and now i can't play it. Could anyone tell me how to solve this or whether there's a ban appeal section?
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Good.
If you've been banned, thats it. Your banned.
Get a New Account.
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Get a new steam account.
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Raise a ticket with steam, Have proof that your account was hacked
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They already know, they retrieved my account but i still can't play rust
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It's doesn't matter.
Like steam says... You were responsible for your account, if you let it get hacked, your fault. Period..
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Yes, get a new £600 steam account. Thanks for that...
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Does Rust Cost £600?
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You are responsible for your Steam account. Did you have Steam Guard disabled? If so, whyyyyyyyyyy?
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I never said it did? But i'm not making a brand new account just for 1 game, also with a new account i'd have lost all progress
Edited:
I always have it on, i got hacked. I always have a long password and steamguard
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You don't have to re-buy ALL of your games...
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If you've got hacked and retrieved your account, tell Valve to lift the ban.
Valve can lift VAC bans as long as you make a reasonable point with them.
If they still don't then you're lying and I would know it.
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So you use the same password for your email account? Or did you get keylogged?
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When they retrieved your account they would have given you some info that you can forward onto VAC and Cheatpunch.
Send the details to them and request to be un-banned. If you got the proof, they will un-ban you.
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'm not making a brand new account just for 1 game, also with a new account i'd have lost all progress
Edited:
No i have different passwords for everything
Edited:
Thanks, probably the only useful reply...
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I'm nowhere near as good as some of the internet detectives on this forum, however a quick google search of "1337matty" does give quite a few results that involve sites that specialize in bots and an account on MPGH (however it has been inactive since 2009.)
As far as losing all of your progress, is that really a big deal? It's just like getting raided, or a server being wiped...
Starting over is kind of a fact of life in RUST. At least for now...
Edited:
This is me really wanting to be one of the cool kids. xD
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if you have different passwords then youve got a keylogger bud
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Steam even said that it is Your responsibility. Too bad if your account got hacked... If it ever did happen...
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BTW someone getting onto your account is no excuse, that's you're responsibility, especially with steam guard
if you can't properly secure your account then fuck maybe you shouldn't be unbanned. This is your fault for not using steam guard. I could post my account name and password and be fine knowing that no one can get into my account. (and if you did have steam guard, you need to secure your computer better.)
not our issue though. Valve handles VAC, not facepunch.
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While this is true, they have been know to be sympathetic. If you proove your account was hacked, they MAY un-ban you. It all depends on who responds to your ticket and the mood they are in. but you do need damn good proof
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you do have a MPGH account so i wouldnt be surprised
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You know guys, every great once in a while these sort of things DO happen. It happened to me quite a while back. I opened a file without thinking, my screen flashed and my Steam password and details had been changed. It took two days of dealing with Steam support and faxing a scan of my credit card and photo ID to get it back and when I did, I was VAC banned. It took a couple more days of dealing with support but eventually they removed the ban and all traces of it.
Look, I'm not saying this guy's legit, lord knows enough people post bullshit trying to get a ban lifted, all I'm saying is maybe step off the guy's nuts a bit.
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Give the guy a break, mate. It seems that he's done a reasonable job in keeping his account secure.
Maybe your not one to be sympathetic (which is understandable), but I reckon,
Matty, God knows you're being honest, but I hope you get this straightened out.
cheers m8
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But guys the hacker only hacked his account to get him banned cause thats what hackers do. They key log your computer to get your steam account JUST so they can go get hacks and get you banned.
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Trust me, real hackers have BETTER things to do than banning ppl randomly.
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I know its been brought up, but you say you had Steam Guard on. Did you log into Steam at a public computer or anywhere other than your own computer? The way Steam guard works is that it sends a code to the E-Mail address that is tied to the account that "authorizes" the computer you are at to access said account. You can't even change e-mail addresses without either proof of account ownership or access to the previous e-mail address. I say this as unless it was a computer that you had already authorized they would have had to have gotten into your e-mail to get to your Steam account. I don't mean to be an ass but while it does happen it seems a bit fishy, especially since despite that fact that you apparently got in contact Valve you still came here to try and appeal it.
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He came here to ask what to do and wether there was an appeal section here, he's not outright appealing his ban in this thread.
I would contact steam/valve, I've never dealt with their customer service before, so I wouldn't be much help with that, but I do have similar experiences with other games, wow, runescape and a few others, it usually works out okay, they can track where the access to your account has came from, they will know if it was hacked.
It does appear you have been key logged, I would run your anti-virus scan, a malware bytes scan and get that resolved. After which change all your passwords again, to be safe.
Best of luck.
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*sigh* read my other posts, i DO use steamguard
Edited:
no, i only ever log into steam on my own pc and my tablet, neither of which anyone has access to
Edited:
Yeah steam support is good, when they eventually reply... But yeah i've done virus scans and nothing, i actually use malware bytes
Edited:
This isn't my facepunch account, as you might know, you cant log out of facepunch
Edited:
Thanks for the very useful reply.. And this isn't my Facepunch account, my friend logged in on here and now i can't log out so i just use this one
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I'm glad you got in possession of your steam account again. I imagine that must've been a nightmare. However, there is little we can do to help. Go for steam support and explain your situation here. They probably have a way to check the infractions happened during the time you weren't in control of your account, and if that's the case, as somebody up here mentioned, they'll lift your bans
best of luck
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thanks
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If he was into downloading cheap, public hacks that could explain how his account got hijacked. Many Trojans disguise themselves as game cheats.
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As i posted earlier, this isn't my facepunch account, as you might know, you can't log out of facepunch, and i can assure you i haven't downloaded any hacks, i haven't actually downloaded anything for weeks
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The hell are you on about?
Hello?? Bank details, Email, Passwords, documents etc...
Idiot.
Bye bye hacker. Stay banned.
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Seeing as you claim to have only accessed Steam at home, I take it the password to the e-mail account tied to your Steam account was something easily guessed? Again, the only way a "hacker" could access your Steam account if you have Steam Guard on is if they get into the e-mail address tied to the account. When you access Steam from a new computer it sends an authentication code to said e-mail address. Without it you cannot log into a Steam account unless you send in proof of account ownership.
People know this, thus they are having a difficult time believing you were "hacked".
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I find it so annoying that people automatically assume that this guy used hacks!
I guess it is possible you did use hacks, but it doesn't seem like you did so I hope you get your account back and bans lifted. Like other people said, facepunch can do absolutely nothing for you now and it would probably be a waste of time to do anything other than contact steam with everything you can tell them.
This includes the following:
- Anti-virus used
- How often you perform system scans
- Devices used to sign into steam
- Browsers used to sign into steam
- Plugins in your browser(s)
- Your location/activities around the time of your account being hacked (for example, if you where out somewhere or at your PC)
- Your timezone/times you come online steam
- All the OSs you log into steam with (For example, windows XP, Windows 7, iOS 6, Android Jelly Bean)
And any other information regarding your steam account. It might be what joystick you plugged in your computer, if it is potentially related to your steam account being hacked you want valve to know about it.
If you do have any luck getting back your account, please do tell us! Good luck!
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Its almost copy and paste level of no effort put into telling the truth.
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Valve Anti-Cheat doesn't lift VAC Bans.
You guys should know that.
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I find it pretty incredible that you don't think he hacked. There's pretty much no chance at all that someone hacked into his steam account, then went and paid for cheats, installed them, and played with cheats on in order to...get him banned.
He bought cheats like an idiot that were supposed to be "undetectable", terrorized people trying to legitimately play the game, then it turns out they weren't undetectable, got banned, and is now saying "It was the cat. He was playing on my account."
Sounds like a standard case of NOPE.
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