[DJSean00]

Dear Community,

We currently have a 1-2 day hold on all new Rust servers for all locations.

We're bringing on additional nodes as we speak, will update once delay removed.

Kind Regards
Sean.
FPSplayers.com

[ZN2012]

your support is offline and my rented server has been down for 24 hours. Is there any way to get in touch with you guys faster or am I SOL until after the Holidays?

[DJSean00]

Hi ZN2012 - We've had a smaller crew on, I suggest your best path is to contact support directly via our ticket system.

I don't see any network issues from my end so I take it this is resolved?

Edited:

DJSean00 posted:

Hi ZN2012 - We've had a smaller crew on, I suggest your best path is to contact support directly via our ticket system.

I don't see any network issues from my end so I take it this is resolved?

---------------------------------------------------------------------------

All delays removed, all new orders return to normal processing time.

[canzer]

Typical FPSPlayers response, hours later - "We see no issues, is it fine now?"

Terrible hosting company, would not buy from.

[ZN2012]

DJSean00 posted:

Hi ZN2012 - We've had a smaller crew on, I suggest your best path is to contact support directly via our ticket system.

I don't see any network issues from my end so I take it this is resolved?

Edited:





---------------------------------------------------------------------------

All delays removed, all new orders return to normal processing time.

Sorry for the delay. Holidays and all. I had like a week of no service. Your team closed by ticket because I did not reply for 62 hours*It was Christmas here, I was spending it with family* So I do not know if the issue was ever fixed, when I saw my ticket closed, and after a week of very poor service and issues connecting to my server, I gave up on it. But thank you for the follow up.

[tiffany87]

you could of took time out to reply. 62hours is enuff time... anyhow ty for great service sean./fpsplayers

[DJSean00]

tiffany87 posted:

you could of took time out to reply. 62hours is enuff time... anyhow ty for great service sean./fpsplayers

Very welcome all,

Please let me know if there is anything else I can do.

Kind Regards
Sean Mc,
Owner, FPSplayers.com

[Rust-Addict]

Very slow response times. No customer contact outside of tickets. Does not answer the phone. Does not reply to voicemail messages. In retrospect, I should have gone with a better provider...

D+ grade at best.

[phantom0726]

Edit: Nevermind, not going to bother.

[ms3ftw]

waiting for a spot :)