Here is how to make private messages work:
When you log in to Facepunch, you will see a envelope and a wrench by your username, click the wrench.
When you see the screen load, look on the left side of the screen, unless you have it set up different just look for "My Settings".
Under "My Settings" you will see "My Profile", "My Account", "Networking", "Miscellaneous". look under "My Account" and click "General settings".
Now you see a new screen load, look for "Receive Email from Administrators" and click the box, under private messaging turn it to "ON", make sure receive private messaging is "From all members"
Scroll down to the bottom of the page, then click "Save".
And your done, if this helps +1, if not I am sorry for confusing you just change the settings back and save it.
If you need help reading this in a different language a rough translation can be given at http://translate.google.com/

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